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Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple simple requirements for processing a return.
You may want to return your order due to any of the following reasons:
Unless otherwise stated in the product description, the general requirements for returns are as follows:
- Returned item must be shipped back to us within Seven (7) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
- You have proof of purchase (order number, buying invoice, delivery note or bank statement).
- The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
- The product must not have been used or installed or had any data inputted.
- All sealed items must not be opened.
- In case you have opened the seal, please refer for assistance to the relevant service center or our customer service.
Shipment cost/ EMS or GDex cost for returns needs to be paid by you first.
Then after we have received the item, we will conduct an evaluation process and refund the shipment amount if your return is valid.
Replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2 business days. We will send you an email notification once completed.
Store credit is a return mechanism worth equally to the value of product you ordered.
You can use the store credit like a voucher code to purchase any item.
Refund process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 3 business days. We will send you an email notification once completed.